Posted by Nina Appiah
Posted 7 months ago
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Course Description

CLICK LINK TO START COURSE:
https://www.vision2learn.net/course/free/125/customer-service-level-2

^^ YOU DO NOT NEED TO "REQUEST TO BOOK” ^^

JUST CLICK THE LINK ABOVE TO GET STARTED!

  • Learn more about the delivery of excellent customer service
  • Improve your communication skills to strengthen relationships and interactions with customers and colleagues
  • Develop the knowledge and principles that underpin outstanding customer care
  • Gain or develop key transferrable skills applicable in a range of industries and sectors
Course Content

Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all units you will achieve a Level 2 Certificate in Customer Service.

Unit 1: Understanding the organisation
Your learning goals:

  • Factors that can affect an organisation and the customer service role
  • Employee rights, responsibilities and organisational procedures
  • Career pathways within customer service
  • How employees are supported within the customer service role
  • Organisation’s policies and procedures.
Unit 2: Prepare to deliver excellent customer service

Your learning goals:

  • The principles of customer service in an organisation
  • How customer needs and expectations are identified
  • How to balance customer expectations against the organisation’s offer
  • How complaints are handled
  • Legislation relating to customer service.
Unit 3: Communication in the customer service role

Your learning goals:

  • Methods of communication with customers
  • How to handle customer service information
  • How to work as part of a team to provide effective customer service
  • How to meet the needs of a diverse range of customers
  • The importance of promoting and evaluating products and services.
Unit 4: Understand customers

Your learning goals:

  • Cultural factors and how they can affect customer expectations
  • How good customer service can positively influence customer loyalty
  • How the reputation and image of organisations can effect customer perceptions
  • Identifying dissatisfied customers.
Important Information

“I've really enjoyed this course. It helps me a lot in my job every day and I'm sure it will help me in the future.”

Claudia from Croydon
Successful Customer Service learner

Details
Duration
9 - 11 Weeks (Recommended 10 hrs per week)
Assesment Type
3 or 4 to pass
Awarding Body
Vision2Learn
Cost

Price of Course
£0
Deposit Required
No
Finance option
No

CLICK LINK TO START COURSE:
https://www.vision2learn.net/course/free/125/customer-service-level-2

^^ YOU DO NOT NEED TO "REQUEST TO BOOK” ^^



JUST CLICK THE LINK ABOVE TO GET STARTED!




  • Learn more about the delivery of excellent customer service

  • Improve your communication skills to strengthen relationships and interactions with customers and colleagues

  • Develop the knowledge and principles that underpin outstanding customer care

  • Gain or develop key transferrable skills applicable in a range of industries and sectors


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