CLICK LINK TO START COURSE:
https://www.vision2learn.net/course/free/125/customer-service-level-2

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• Learn more about the delivery of excellent customer service
• Improve your communication skills to strengthen relationships and interactions with customers and colleagues
• Develop the knowledge and principles that underpin outstanding customer care
• Gain or develop key transferrable skills applicable in a range of industries and sectors

Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all units you will achieve a Level 2 Certificate in Customer Service.

Unit 1: Understanding the organisation
Your learning goals:

• Factors that can affect an organisation and the customer service role
• Employee rights, responsibilities and organisational procedures
• Career pathways within customer service
• How employees are supported within the customer service role
• Organisation’s policies and procedures.

Your learning goals:

• The principles of customer service in an organisation
• How customer needs and expectations are identified
• How to balance customer expectations against the organisation’s offer
• How complaints are handled
• Legislation relating to customer service.

Your learning goals:

• Methods of communication with customers
• How to handle customer service information
• How to work as part of a team to provide effective customer service
• How to meet the needs of a diverse range of customers
• The importance of promoting and evaluating products and services.

Your learning goals:

• Cultural factors and how they can affect customer expectations
• How good customer service can positively influence customer loyalty
• How the reputation and image of organisations can effect customer perceptions
• Identifying dissatisfied customers.

“I've really enjoyed this course. It helps me a lot in my job every day and I'm sure it will help me in the future.”

Claudia from Croydon
Successful Customer Service learner