
Posted 10 months ago
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Course Description
CLICK LINK TO START COURSE:
https://www.vision2learn.net/course/free/125/customer-service-level-2
^^ YOU DO NOT NEED TO "REQUEST TO BOOK” ^^
JUST CLICK THE LINK ABOVE TO GET STARTED!
- Learn more about the delivery of excellent customer service
- Improve your communication skills to strengthen relationships and interactions with customers and colleagues
- Develop the knowledge and principles that underpin outstanding customer care
- Gain or develop key transferrable skills applicable in a range of industries and sectors
Course Content
Each unit contains an assessment to demonstrate your knowledge of each subject area. Once you successfully complete all units you will achieve a Level 2 Certificate in Customer Service.
Unit 1: Understanding the organisation
Your learning goals:
- Factors that can affect an organisation and the customer service role
- Employee rights, responsibilities and organisational procedures
- Career pathways within customer service
- How employees are supported within the customer service role
- Organisation’s policies and procedures.
Your learning goals:
- The principles of customer service in an organisation
- How customer needs and expectations are identified
- How to balance customer expectations against the organisation’s offer
- How complaints are handled
- Legislation relating to customer service.
Your learning goals:
- Methods of communication with customers
- How to handle customer service information
- How to work as part of a team to provide effective customer service
- How to meet the needs of a diverse range of customers
- The importance of promoting and evaluating products and services.
Your learning goals:
- Cultural factors and how they can affect customer expectations
- How good customer service can positively influence customer loyalty
- How the reputation and image of organisations can effect customer perceptions
- Identifying dissatisfied customers.
Important Information
“I've really enjoyed this course. It helps me a lot in my job every day and I'm sure it will help me in the future.”
Claudia from Croydon
Successful Customer Service learner
Details
Duration
9 - 11 Weeks (Recommended 10 hrs per week)
Assesment Type
3 or 4 to pass
Awarding Body
Vision2Learn
Cost
Price of Course
£0
Deposit Required
No
Finance option
No